Policies

HARPER POLICY

It is Harper’s policy to support the MPAA ratings system to the fullest extent possible.

For films rated “R” by the MPAA:

1. Harper will not sell tickets to any person under the age of 16 (17 where applicable) for Rated R movies.

2. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. for additional tickets.

3. The purchaser must also attend the movie for which the additional tickets are purchased.

4. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. for proof of age for each additional ticket being purchased.

5. Children 11 and under are not allowed to attend Rated R features.

6. Must have a student ID for student discounts. NO EXCEPTIONS

7. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an “R” rated feature.

8. App ticket sales are an important service for our guests. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the register. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from the counter.

9. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated “R” films to check tickets and photo identification for all who enter to prevent minors from improperly entering.

10. Harper reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the “R” rated film.

11. Newborn age and up to 5 years old is not allowed in Rated R, PG-13, and NC17 movies.

For films rated “NC17” by the MPAA:

1. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent.

2. A patron desiring to purchase multiple tickets must provide a valid photo I.D. for each ticket they purchase.

3. Ushers may conduct additional photo I.D. checks for MPAA guideline adherence at the doorman’s post and theatre checks.

4. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing app.

5. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated “NC17” films to check tickets and photo identification for all who enter to prevent minors from improperly entering.

6. Harper reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the “NC17” rated film.

7. Newborn age and up to 5 years old is not allowed in NC17 movie.

al Admittance Policy

Covid-19 Safety and Procedures

1. Due to the current Coronavirus pandemic, all guests will be required to wear face masks in the lobby, hallways, restrooms, and auditoriums. Masks can be removed inside the auditorium only while eating and drinking.

ADA Seating & Companion Pass:

1. Regal Entertainment Group theatres are handicap accessible. All seating designated as “handicapped” with the familiar wheelchair symbol is reserved for the disabled and their companions.

2. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management.

3. If you need assistance for any reason, please ask one of our theatre personnel for assistance.

Costumes with Masks and Props:

Protecting the safety of our clientele and cast members is always top priority at Harper Theater. Therefore, Harper does not allow admission to our theater for guests of any age wearing masks*, face paint or face-obscuring hood; or possessing weapons, props, or fake weapons. *(Facemasks for health and safety reasons are allowed.)

Backpacks/Packages/Bags:

Security issues have become a daily part of our lives in America. Harper Theater wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws but hope these are minor in comparison to increased safety.

Skateboards and Hoverboards:

In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Management will hold these items for guests and guests will be asked to remove them from the theatre entirely.

Lost and Found:

Harper Theater is not responsible for lost, stolen, or recovered personal items. Before leaving the auditorium, please check around your seat for any personal belongings. For assistance, contact a staff member.

Film Theft:

No recording devices (cameras, video recorders, sound recorders, etc.) are permitted to be used within any Harper Theater facility.

Personal Communication Devices:

In consideration of all our guests, Harper Theater asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium.

No Solicitation:

Soliciting or loitering on Harper Theater premises is not allowed.

No Smoking:

Harper Theater is smoke-free environments.

Outside Food or Drink:

No outside food or drink is permitted in the theatre. We understand Harper is surrounded by restaurants and we will be happy to keep your food until your movie is over.

3-D Presentations:

In some cases, theater locations may show a particular film in both the 3-D and (2D) formats. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Please see one of our theatre managers if you have any questions regarding 3-D films.

Refund Policy:

Refunds are available in certain limited circumstances described below. Movie tickets purchased through Harper’s mobile apps or websites include non-refundable convenience fees. Before purchasing, we urge you to confirm the title, time, location, and quantity of tickets for the movie you wish to see.

You can receive refunds for tickets up to 60 minutes before the showtime, but you will need to be present to get the refund. There is no refunds/exchange after the showtime has started. For purchases made online via Harper’s mobile apps or websites customer must come in the theater before the movie starts for refunds/exchanges. Please note that (i) convenience fees for tickets/concession booked online via Harper’s mobile apps or websites will not be refunded, and (ii). For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. There are no refunds 15 minutes after the show starts. We do not give refunds because customer did not like the movie, for being on the in the auditorium, for rude obnoxious behavior towards guests/staff or being escorted off the premises. For extenuating circumstances, please consult theatre management.